FAQ

• Where can I buy Note products?

NOTE products are available at mass market retailers, drugstores, supermarkets, beauty chains and online in many countries.  Please check ‘Find NOTE in your Country‘ page on this website to connect with NOTE if available in your country.  NOTE takes great pride in producing QUALITY makeup products. Consumers can be assured that by shopping in one of these NOTE approved countries, they are purchasing genuine products.

• Do you offer free samples of your products?

Unfortunately, we don’t have coupons or samples to send to you from our website.  However, you can contact the NOTE website if availabe in your country.  Don’t forget to check out NOTE on instagram if available in your country. 

If you would like to receive our Newsletter to learn about new products, special offers and events, click on “Sign In” at the bottom of the website home page to register.

• Are your products cruelty-free?

Yes, NOTE does not test any of its products or any of its ingredients on animals, anywhere in the world.  Our products are certified by PETA, People for the Ethical Treatment of Animals.  An exception could only be made if regulatory authorities demande it for safety or regulatory purposes. But in these cases, the government performs its own testing for regulatory purposes.

• Are you owned by a company that tests on animals?

No, we are not affiliated with any other beauty company.

• What ingredients do you use in your products?

We use the best possible high-quality ingredients in our products, including natural oils, essential vitamins, minerals and plant based butters. 

All the ingredients used by NOTE in the formulation of our cosmetic products have been reviewed for safety using rigorous safety assessments and research protocols to ensure human health and safety at the intended levels of use.

Many of these raw materials have also been reviewed by regulatory authorities such as the U.S. Food and Drug Administration (FDA) and the EU-Cosmetics Product Regulation.

The ingredients we use in a product are listed on the package or the label of the product itself.  

• Are they any hypoallergenic ingredients? 

Some of our products do contain fragrances which can cause reactions to some consumers.    However, the allergens of fragrances or parfum causing those reactions are listed in each ingredient list. Please check product ingredient list before use.

All of our products are dermatologically tested, and all of our mascara’s are ophthalmologically tested.

•  What is the shelf life of a product?

Our products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected. If your product looks and smells the way it normally does, it is good to use.
Retained production is also periodically checked to ensure shelf life quality.

While expiration dating is not required for cosmetic products, many countries do require them and NOTE adheres to these country specific requirements. However, all our products have batch code numbers that can identify production units.